Anyway, one of our new DROID X users could not get his phone to ring anymore after using "SMART PROFILE: FACE DOWN" option. It worked as it was supposed to, but the phone remained in "vibrate" mode ever since. We tried everything.
The Motorola forums are filled with the problem, and one in particular had a thread with a Motorola Rep named "Matt" presenting a fix "without a hard reset." It is obvious why people would not want to hard reset their phones. It's not about the applications (they can easily be redownloaded from the Market), and it is not about email or anything hosted in Google. It is not wanting to reconfigure the damn thing!
I have 20 DROID X users, each I had to configure to communicate with Exchange, and personalize to secure them, and make them the most effecient. I don't want to have to do that all over again.
Anyway, here is the solution, it was brought out by a user on the Motorola forums as an afterthought, which turned out to be the solution. Thanks for the tip "Salsero."
SOLUTION:Hope it works out for anyone still having that same issue. This specific DROID X was on Froyo 2.1.
Calibrate your compass in the Settings > Location & Security. Do it slowly and patiently, not too fast. Continue doing the motions until it turns green. It is frustrating within itself I know, because it can be difficult to calibrate the compass.
Once it became Green for a successful calibration, I called the phone and it rang. I then went to the settings for Sounds and disabled (unchecked) Smart Profile: Face Down.
